Chichen Services Frequently Asked Questions

    Home
      About Us
 
    Hotels
      Chichen Itza
      Merida
 
    Activities
 
    Yaxkin Spa
 
    Packages

    Weddings

    Reservation
 
     FAQ
 
    Links
 
    Contact Us
 
    Feedback 

Would you like to subscribe to our
e-mailing list?
Click here!

Articles:

* Cooking History of Yucatan
* Things To Do At Chichen Itza

 

Table of Contents

  1. Where is Chichen Itza, Yucatan, Mexico located?
  2. What is the weather like at Chichen Itza, Yucatan, Mexico?
  3. What airports are nearest to Chichen Itza?
  4. Does Chichen Services offer airport transfers?
  5. Can I spend the day at Chichen Itza during my day at port in either Progresso, Yucatan or Cozumel, Quintana Roo?
  6. How can I secure my Chichen Services reservation?
  7. What are your cancellation and no-show policies?
  8. How do I pre-pay for my reservation issued by the Hacienda Chichen Resort through Chichen Services?
  9. Do I need to have a PayPal account in order to pay for my Chichen Services' reservation?

Where is Chichen Itza, Yucatan, Mexico located?

 


View Larger Map

Chichen Itza is located southeast of the capital of Yucatan, Merida, (approximately 1 hour and 35 minutes away by car) and southwest of Cancun, Quintana Roo (approximately 1 hour and 45 minutes by car) along Toll Highway 180D.  Chichen Itza is located one mile outside of the village of Piste.

Back to Top

What is the weather like at Chichen Itza, Yucatan, Mexico?

Click for Chichen Itza, Mexico Forecast

We have attached a weather tracker for Chichen Itza from Weather Underground here and also on the Hacienda Chichen Resort room rates page.  You can find current conditions, 5-Day forecast, astronomical times and more.

 

 

Back to Top

What airports are the nearest to Chichen Itza?

The two international airports nearest to Chichen Itza are Cancun International Airport (airport code: CUN) and Merida International Airport (airport code: MID).

Back to Top

Does Chichen Services offer airport or hotel transfers?

We currently do not offer transfer services from any airport or hotel.  There are a couple of transportation options: renting a car, taking public transportation, arrange to hire a taxi driver from Piste through us to go pick you up at the airport for a fee.

Driving in the Yucatan Peninsula is very safe and easy; feel free to contact us for more information.

Public transportation is very reliable and is available from both Cancun and Merida; Cancun's airport offers a shuttle to the bus station from which you can catch a bus to the village of Piste (just one mile outside of Chichen Itza). Here are some useful links to help you:

One of Mexico's bus lines has it's own website in English now, UNO.

Back to Top

Can I spend the day at Chichen Itza during my day at port in either Progresso, Yucatan or Cozumel, Quintana Roo?

We do not suggest that you spend your day at port trying to get to Chichen Itza, as there is not enough time to really enjoy the site once you do finally get there.  We are by no means saying it is not possible, just not satisfactory.

From Cozumel:
 You would have to take the ferry across to Playa del Carmen on the mainland, approximately 40 minutes, and then go via Tulum to Coba to Valladolid to Piste, approximately 3 hours each way.  Your other option would be to go north to Cancun, approximately 45 minutes, and take the toll highway to Piste, approximately 2 hours each way.  Either way you go, you will arrive during the hottest part of the day and won't have much time to see the site before you need to head back to Cozumel.  If you are really interested in visiting a Mayan site, we really suggest that you go south from Playa del Carmen to Tulum, or even Coba.

From Progresso:
 You will need to travel south to Merida and then head on the toll highway to Piste.  While this is definitely a shorter venture, because you don't need to take a ferry to the mainland, it has similar pitfalls.  We suggest you check out El Corchito, an ecological preserve just minutes from Progresso, and a great Mayan site just south of Progresso called Dzibilchaltun.

Back to Top

How do I secure my Chichen Services reservation?

All Chichen Services reservations must be pre-paid prior to arriving at the hotel.  A non-refundable deposit of 10% is due approximately 10 days after a confirmation has been issued by Chichen Services via email; if your arrival date is within 10 days of receiving your confirmation number, your full payment will be due earlier.

Back to Top

What are your cancellation and no-show policies?

All cancellations must be received and confirmed via email.

For reservations between October 1, 2008 - April 30, 2009:

  • For a full refund, we must receive and confirm your cancellation no later than 14 (fourteen) business days prior to arrival date.

  • For a 75% (seventy-five percent) refund, we must receive and confirm your cancellation no later than 10 (ten) business days prior to arrival date

  • For a 50% (fifty percent) refund, we must receive and confirm your cancellation no later than 4 (four) business days prior to arrival date.

For reservations between May 1 - September 30, 2009:

  • For a full refund, we must receive and confirm your cancellation no later than 10 (ten) business days prior to arrival date.

  • For an 80% (eighty percent) refund, we must receive and confirm your cancellation no later than 7 (seven) business days prior to arrival date

  • For a 50% (fifty percent) refund, we must receive and confirm your cancellation no later than 3 (three) business days prior to arrival date.

Failure to check-in at the hotel associated with your purchase by the arrival date will be considered a "no-show" and you therefore will void any refund.

Chichen Services reserves the right to change its payment procedures at any time without prior notice.

Back to Top

How do I pre-pay for my reservation issued by the Hacienda Chichen Resort through Chichen Services?

If you have already made a reservation directly through the Hacienda Chichen Resort and have received a confirmation number from them, kindly send us an email with the following information:

1) Name the reservation was made under.
2) Hacienda Chichen Resort reservation number.
3) Number of nights reserved.
4) Date of nights reserved.
5) Number of rooms reserved.
6) Type of room(s) reserved.
7) Number of persons over the age of 11 (eleven) in your party.
8) Number of persons under the age of 12 (twelve) in your party.
9) Telephone number and the best times we can reach you.

Back to Top

Do I need a PayPal account in order to pay for my Chichen Services' reservation?

You do not need a PayPal account in order to pay for any emailed invoice from Chichen Services.  By clicking on the link provided in the invoice email, you can choose to continue payment without logging in or signing up.  Another option available to select clients, please ask if you qualify, is to pay via a personal check from an United States bank or money order. 

Back to Top

 

 
Isabel Gutierrez.
Copyright © 2007  Chichen Services. All rights reserved.
Revised: 10/31/08.